Thanks to ECC Romania, Romanian consumers enjoy enhanced rights with Wizz Air subscriptions

Romania's European Consumer Centre (ECC Romania) - a department within the National Authority for Consumer Protection (ANPC) has obtained, after several months of efforts, an important correction of the discount policy implemented by the Wizz Air airline company towards Romanian consumers, the consumer protection authority informs on Friday.

"The ECC Romania received several complaints from the Romanian consumers regarding a practice in Wizz Air's Discount campaign, which involved subscription categories with varying values and services, valid for one year, but the validity period was not properly updated when switching between subscriptions. Specifically, when upgrading to a higher subscription, the new package (at full price, as advertised on the company's website) would continue the validity period of the previous subscription, instead of resetting to a new one-year term. Thus, the consumer choosing this procedure was financially disadvantaged. For instance, if a consumer switched to a superior promotional package just three days before the expiration of the previous one, the validity of the new package would only last for three days, despite the fact that the new subscription cost several hundred Euro. The ECC Romania worked with the Hungarian company to explain and resolve this issue amicably, ensuring a fair outcome for Romanian consumers," the release mentions.

Wizz Air informed ECC Romania that it has acknowledged the non-compliance of the procedure enforced and has adjusted the recalculation of the validity period for the new promotional package after purchase, following to also notify, in writing, each consumer who is in this situation, about the change in the discount policy, the same source mentions.

The ECC Romania is part of the European Consumer Centres Network (ECC-Net), which includes 29 centres across all 27 EU member states, as well as Iceland and Norway. The centers provide information, advice, and facilitate the amicable resolution of cross-border disputes.